Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer $6.90 flat rate shipping to the United States.
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Free local delivery is available for orders over $50 within 15 miles. For orders under $100, we charge $5 for local delivery.
Deliveries are made from 10:00am to 6:pm everyday of the week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Pickup
You can skip the shipping fees with free local pickup at 1833 W Galbraith Rd #2. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 0 to 1 business days. We will send you an email when your order is ready along with instructions.
Our pickup hours are 10:00am to 6:00pm on everyday of the week. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at Addictboutiqueoh@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at Addictboutiqueoh@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at Addictboutiqueoh@gmail.com.